Returns & Exchanges
We want you to truly love your Lucy Lue pieces. If something isn’t quite right, we’re here to help.
Eligibility
Items must be returned within 7 days of delivery and meet the following:
- Unworn and unwashed
- Original tags and packaging intact
- Free of stains, odors, pet hair, or damage
Items that do not meet these conditions will not be accepted.
Store Credit
All eligible returns are issued as store credit only in the form of a digital gift card.
This allows you to select a new size or style that works best for you.
Exchanges
We are happy to assist with size exchanges for the same item, depending on availability.
Please contact us first to initiate an exchange.
Customers are responsible for return shipping unless the item is incorrect or defective.
Final Sale
Due to our small-batch production, the following are final sale:
- Sale and promotional items (including BFCM and clearance)
- International orders
These items are not eligible for return or exchange.
Our Error
If we made a mistake with your order, please contact us within 5 days of delivery.
We’ll make it right and ensure the correct piece reaches you as quickly as possible.
Processing Returns
Once your return is received, inspected and approved, your store credit will be issued via email.
Please allow a few business days for processing.
Lost or Delayed Packages
If your tracking shows no movement for:
- 15 days (U.S.)
- 30 days (International)
please reach out and we will issue a store credit.
We are unable to replace or refund packages marked as “Delivered.”
Return Address (for approved returns only)
Lucy Lue Organics
4920 Atlanta Highway, #434
Alpharetta, GA 30004