Shipments sent within the United States will be made by USPS First Class or Priority Mail and will include a tracking slip. With larger orders, UPS may be used.
Orders are processed on weekdays only (Monday-Friday) and ship within 1-3 business days of payment confirmation. Most days, it is a 1 day turn-around to ship your order!
Additional fees for International orders may be imposed for shipments to other countries and are to be paid by the Buyer. These fees may include duties, taxes, customs, and/or import fees. The customer is fully responsible for such fees.
Lucy Lue Organics is not responsible for lost or stolen packages.If your item has been lost in transit--that is, USPS tracking shows no movement of the item for the last 15 days (for US orders) or 30 days (for Int'l orders)--you will be issued a store credit.
We are unable to issue a store credit or refund for packages that are marked as 'Delivered'. We would advise you to contact your local post office to resolve this issue.
We are not responsible for delays in shipping by the Courier, including local delivery errors, weather-related issues, pandemics, or Customs delays.